Terms And Conditions
Please read all these Terms and Conditions.
As we can accept your order and make a legally enforcable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just drop us an email to firstname.lastname@example.org or contact us on 01795 229263..
1. These tems and conditions will apply to the purchase of the goods by you (The Customer or you) We are CCG Sales LTD a company registered in England and Wales under companies house number 09195763 whose registered office is at 25a The Broadway, Sheerness, Kent, ME12 1AB with email address email@example.com; telephone number 01795 229263 (the supplier or us or we).
2. These are the terms on which we sell all goods to you. By ordering any of the goods, you agree to be bound by these terms and conditions. Before placing an order on the website, you will be asked to agree to these terms and conditions by clicking on the button marked 'I accept'. If you do not click on the button, you will not be able to complete your order. You can only purchase the goods from the website if you are eligable to enter into a contract and are at least 16 years old.
3. Consumer means an individual acting for purposes which are wholly or mainly outside his or her trade, business, craft or profession.
4. Contract means the legally binding agreement between you and us for the supply of the goods.
5. Delivery Location means the supplier's premises or other locations where the goods are to be supplied, as set out in the order.
6. Durable Medium means paper or email, or any other medium that allows that information to be addressed personally to the recipient, enables their recipient to store the information in a way accessible for future reference for a period that is long enough for the purposes of the information, and allows the unchanged reproduction of the information stored.
7. Goods means the goods advertised on the website that we supply to you of the number and description as set out in the order.
8. Order means the customer's order for the goods from the supplier as submitted following the step by step process set out on the website.
10. Website means our website www.ccg-sales.co.uk on which the goods are advertised.
11. The description of the goods is as set out in the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the goods supplied.
12. In the case of any goods made to your special requirements, it is your responsibility to ensure any information or specification you provide is accurate.
13. All goods which appear on the website are subject to availability.
14. We can make changes to the goods which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.
Personal Information and Registration.
15. When registering to use the website you must set up a username and password. You remain responsible for all actions taken under the chosen username and password and undertake not to disclose your username and password to anyone else and keep them secret.
17. We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.
Basis Of Sale.
18. The description of the goods in our website does not constitute a contractual offer to sell the goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay.
19. The order process is set out on the website. Each step allows you to check and amend any errors before submitting the order. It is your responsibility to check that you have used the ordering process correctly.
20. A contract will be formed for the goods ordered only when you receive an email from us confirming the order (Order confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you confirmation of the contract by means of an email with all information in it (ie the order confirmation) . You will receive the order confirmation within a reasonable time after making the contract, but in any event not later than the delivery of any goods supplied under the contract.
21. Any quotation is valid for a maximum period of 7 days from its date, unless we expressly withdraw it at an earlier time.
22. No variation of the contract, whether about description of the goods, fees or otherwise, can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing. by you as the consumer. If this is not the case, you must tell us,
23. We intend that these terms and conditions apply only to a contract entered into by you as a consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, eg by giving you rights as a business.
Price and Payment.
24. The price of the goods and any additional delivery or other charges is that set out on the website at the date of the order or such other price as we may agree in writing.
25. Prices and charges do not include VAT as the rate applicable at the time of the order.
26. You must pay by submitting your details via credit or debit card over the phone or paypal.
27. We will deliver the goods, to the delivery location by the time or within the agreed period or, failing any agreement, without undue delay and, in any event, not more than 30 days after the day on which the contract is entered into.
28. In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if:
a. we have refused to deliver the goods, or if any delivery on time is essential taking into account all the relevant circumstances at the time the contract was made, or you said to us before the contact was made that delivery on time was essential; or
b. after we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.
29. If you treat the contact at an end, we (in additon to other remedies) promptly return all payments made under the contract.
30. If you were entitled to treat the contract at an end, but do not do so, you are not prevented from cancelling the order for any goods or rejecting goods that have been delivered and, if you do this, we will (in addition to other remedies) without delay return all payments made under the contract for any such cancelled or rejected goods. If the goods have been delivered, you must return them to us or allow us to collect them from you and we will pay the costs of this.
31. If any goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the goods or the character of the unit) you cannot cancel or reject the order for some of those goods without cancelling or rejecting the order for the rest of them.
32. We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands. If, however, we accept an order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.
33. You agree we may deliver the goods in instalments if we suffer a shortage of stock or other geniune and fair reason, subject to the above provisions and provided you are not liable for extra charges.
34. If you or your nominee fail, through no fault of ours, to take delivery of the goods at the delivery location, we may charge the reasonable costs of storing and redelivering them.
35. The goods will become your responsibility from the completion of delivery or customer collection. You must, if reasonable practicable, examine the goods before accepting them.
Risk and Tide.
36. Risk of damage to, or loss of, any goods will pass to you when the goods are delivered.
37. You do not own the goods until we have received payment in full. If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to use the goods still owned by you, in which case you must return them or allow us to collect them.
Conformity and Guarantee.
38. We have a legal duty to supply the goods in conformity with the contract, and will not have conformed if it does not meet the following obligation.
39. Upon delivery, the goods will:
a. be of satisfactory quality;
b. be reasonably fit for any particular purpose for which you buy the goods which, before the contract is made, you made known to us (unless you do not actually rely, or is it unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the contract; and
c. conform to their description.
40. It is not a failure to conform if the failure has its origin in your materials.
41. We will immediately, or within a reasonable time, give you the benefit of the free guarantee given by the manufacturer of the goods. Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manyfacturer's guarantee provided with the goods. This guarantee will take effect at the time the goods are delivered, and will not reduce your legal rights.
Circumstances beyond the control of either party.
42. In the event of any failure by a party because something beyond its reasonable control:
a. the party will advise the other party as soon as reasonably practicable; and
b. the party's obligations will be suspended so far as is reasonable, provided that the party will act reasonably, and the party will not be liable for any failure which it could not reasonably avoid, but this will not affect the customer's above rights relating to delivery and any right to cancel, below.
Governing law, jurisdiction and complaints.
43. The contract (including any non-contractual matters) is governed by the law of England or Wales.
44. Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.
45. We try to avoid any dispute, so we deal with complaints in the following way: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 14 days.
46. We aim to follow these codes of conduct, copies of which you can obtain as follows:Consumer Contracts Regulations available from https://www.gov.uk/online-and-distance-selling-for-businesses/overview
Withdrawel and Cancellation.
47. You can withdraw the order by telling us before the contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.
48. This is a distance contract (as defined below) which has the cancellation rights (cancellation rights) set out below. These cancellation rights, however do not apply, to a contract for the following goods (with no others) in the following circumstances:
a. goods are made to your specifications or are clearly personalised;
b. goods which are liable to deteriorate or expire rapdily.
49. Also, the cancellation rights for a contract cease to be available in the following circumstances:
a. in the case of a contract for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery;
b. in the case of any sales contract, if the goods become mixed inseperably (according to their nature) which other items after delivery.
Right to Cancel.
50. Subject as stated in these terms and conditions, you can cancel this contract within 14 days without giving any reason.
51. The cancellation period will expire after 14 days from the day on which you aquire, or a third party, other than the carrier indicated bby you, acquires physical possession of the last of the goods. In a contract for the supply of goods, over time (ie subscriptions), the right to cancel will be 14 days after the first delivery.
52. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement setting out your decision (eg a l